Social distancing and use of face coverings amidst the COVID-19 pandemic increase safety, but these practices also cause communication barriers for people who are Deaf and hard of hearing. Under the Americans with Disabilities Act, individuals who are Deaf or hard of hearing must be provided access to effective and appropriate virtual or in-person sign language interpretation and textual English communication. In this presentation, colleagues from the Office for the Deaf and Hard of Hearing provide basic communications strategies for interacting more comfortably with these consumers and providing accommodations to ensure effective communication. This webinar includes virtual sign language interpretation for participants.
This session is designed for community-based service agencies and organizations that interact with individuals who are Deaf or hard of hearing, including social service agencies, food pantries, health departments, testing sites, clinics, and other medical related providers.