Source: University of Minnesota Extension
Contact: Cynthia Messer
E-Mail: cmesser@umn.edu
Phone: 612-624-6236
At Your Service: Working with Multicultural Customers addresses the nature of customer service and provides practical ideas and exercises to help service providers create win-win experiences in dealing with diverse customers.
Program participants explore how culture affects perception and behavior, gain skills to identify and address customer needs and expectations; learn how to control their own attitudes-even in trying situations; and actions to consistently deliver great service. Throughout the program, participants engage in exercises and activities to relate the skills and knowledge to their own workplace and community.
