Source: Texas A&M AgriLife Extension Service
Contact: Stephen Brueggerhoff, Extension Specialist/Texas Friendly Coordinator
E-mail: texasfriendly@tamu.edu
Phone: (979) 845-0869
The Texas Friendly Hospitality Program focuses on creating an environment fostering best practices in customer service. We provide Texas Friendly Customer Service Workshops for business leaders and staff to cultivate the most up to date customer service skills. We are here to show leaders how to empower their employees, explore how to retain loyal customers, provide an edge for your business and improve both external and internal customer service.
Texas Friendly also provides Texas Friendly Instructor Training Workshops. Through this program you will be given the knowledge to host your own customer service workshops with the opportunity to teach others how to provide improved customer satisfaction. These workshops will help to provide repeat business, customer loyalty and empowered employees.
Texas Friendly Ambassador Teacher Training Workshops provides training to secondary educators teaching hospitality and tourism programs in the state of Texas. This program makes a positive impact on interpersonal customer service job skills of the newest, youngest, least experienced members of our workforce.