Provide the Overall Handout before beginning the module.
Suggested Introduction
Poor communications can be the cause of misunderstandings, hurt feelings, and arguments. In this module we will explore ways to make certain that your communications with your landlord, roommates, and neighbors have the desired effect. We will also look at some ways to settle conflicts or misunderstandings when they arise. Strong emotions can get in the way of listening for meaning. Sometimes it may be appropriate to communicate via phone, email or text, but most of the time face-to-face communication will be the most effective when crucial conversations need to happen.
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OPTIONAL: Show “Who’s on First?” videos to demonstrate what happens when communication isn’t clear.
- “Who’s on First?”: Abbot and Costello: https://www.youtube.com/watch?v=kTcRRaXV-fg
- “Who’s on First?”: The Sequel (Jimmy Fallon): https://www.youtube.com/watch?v=K0Jg7pvVzKk
Activities
Activity 1: Business Relationship
Activity 2: Listening
Activity 3: Formulating and Using “I Statements”
Activity 4: When Repairs Are Needed
Activity 5: Living with a Roommate
Learning Assessment
Have participants learned the key concepts of this Rent Smart module? The following questions or activities are recommended to assess participant understanding of the information covered in this module:
- Identify the difference between an “I statement” and a “You statement”
- Share the formula for creating an “I statement”
- Identify ways to actively listen
