As a key part of our transition to UW Madison, we are restructuring the Division of Extension Helpdesk. Educational Technology Support (ETS) and our support unit is not going away, but we are upgrading the process on how you get help. Moving forward, all initial support requests will go through the UW Madison DoIT Helpdesk. If the DoIT Helpdesk cannot answer the question, they will escalate it to the ETS help desk. The DoIT Helpdesk have staff available from 7am to 11pm, 7 days a week, and can be reached here:
Live Chat: https://helpdesk.wisc.edu/chat
When contacting the Helpdesk, it is important that you identify yourself as being in the Division of Extension. This is vital as it assists the DoIT helpdesk to both better assist you as well as know how to route your service request to the Division of Extension Educational Technology Support team as needed.
Educational Technology Support aka ETS is not going away!
ETS will continue to provide training and support for all things related to Zoom, WordPress, SharePoint, divisional applications and all of the other tools and applications that we have had in the past. We will continue to provide support in how to use technology to meet your educational programming needs and help resolve technology-related issues unique to Extension. What will be changing are three things:
- You will be contacting the UW Madison DoIT Helpdesk instead of the ETS Helpdesk
- Questions the DoIT Helpdesk cannot answer will be escalated to the ETS Helpdesk
- You will be able to get help 7 days a week from 7 AM to 11 PM
Question about Zoom?
Jump over to the Zoom Help Page