As a key part of our transition to UW Madison, we are restructuring the Division of Extension Helpdesk. Educational Technology Support (ETS) and our support unit is not going away, but we are upgrading the process on how you get help. Moving forward, all initial support requests will go through the UW Madison DoIT Helpdesk. If the DoIT Helpdesk cannot answer the question, they will escalate it to the ETS Incident Resolution Team. The DoIT Helpdesk have staff available from 7 am to 11 pm, 7 days a week, and can be reached in the following ways:
Live Chat: https://helpdesk.wisc.edu/chat
When contacting the DoIT Helpdesk, it is important that you identify yourself as being in the Division of Extension. This is vital as it assists the DoIT Helpdesk to route your issue to the Division of Extension Educational Technology Support team as needed.
Educational Technology Support aka ETS is not going away!
ETS will continue to provide training and support for all things related to Zoom, WordPress, SharePoint, divisional applications and all of the other tools and applications that we have had in the past. We will continue to provide support in how to use technology to meet your educational programming needs and help resolve technology-related issues unique to Extension. What will be changing are three things:
- You will be contacting the UW Madison DoIT Helpdesk instead of the ETS Helpdesk
- Questions the DoIT Helpdesk cannot answer will be escalated to the ETS Incident Resolution Team.
- You will be able to get help 7 days a week from 7 AM to 11 PM