All initial support requests will go through the UW Madison DoIT Helpdesk. If the DoIT Helpdesk cannot answer the question, they will escalate it to the ETS Incident Resolution Team. The DoIT Helpdesk has staff available from 7 am to 11 pm, 7 days a week, and can be reached in the following ways:
Live Chat: https://helpdesk.wisc.edu/chat
When contacting the DoIT Helpdesk, it is important that you identify yourself as being in the Division of Extension. This is vital as it assists the DoIT Helpdesk to route your issue to the Division of Extension Educational Technology Support team as needed.
Our Promise To You
ETS will continue to provide training and support for all things related to Zoom, WordPress, SharePoint, as well as divisional applications, and all of the other tools and applications that we have had in the past. We will continue to provide support in how to use technology to meet your educational programming needs and help resolve technology-related issues unique to Extension.